Holiday Content Freeze Begins December 18th. Any change requests that need to be scheduled between Dec 18 and Jan 3 should be submitted NOW.
Support Center will be unavailable during this period as we transition to our new Cloud Support Center, aka Support Center 2.0.
Support Center 2.0 (SC2)
Highlighted Features
- Client and customer SSO with Google, Microsoft, Apple*, Managed Cloud Hub*
- Cleaner email notifications and correspondence
- New support channels: live chat, video calls, SMS*, X/Twitter, Slack, Teams*, iMessage for Business*
- Integrated billing and accounting for requests outside of scope/SLA
- Automatic billing when credits are available
Improvements Over Freshdesk
- Your information and data will be private and not shared with unauthorized third-parties
- Easier sign-in and automatic registration for colleagues and organization accounts
- Support channels will be accessible from within dashboards and all portals
- AIRON (client concierge bot) can handle additional requests
Improved SLA and Response Times
- Requests made from within your organization will be automatically prioritized and assigned based on your account's SLA and/or support contract
- VIP customers (who have direct billing through Smashstar Media) will notice improved response times
- Support agents and wizards have more visibility into your account and services.
*Feature(s) available after launch
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